Returns

Our address for returns is: Returns Department, American Girl 8300 Fairway Place, Middleton, WI 53562

Questions about your order? Call toll-free: 800-360-1861, 7 a.m. to 10 p.m., Central Time

You get two choices: Simply follow the instructions on the back of the packing slip enclosed with your order or complete the Return Form and send it in. Allow a minimum of two business days for your request to be processed. Refunds are issued for the purchase price of the items returned. If we cannot determine the purchase price, a refund is issued at the current price. Refunds are offered for products that are no longer available. Shipping and processing charges are not refunded. We do not accept returns COD. Please pack your shipment securely and return it to us via UPS or insured mail for your protection. Our address is: Returns Department, American Girl, 8300 Fairway Place, Middleton, WI 53562.